Refund policy

This policy covers every Package bought on the Rust in Peace store. Please read it before you buy.

All purchases are final

Packages are digital and apply to your account as soon as you pay, so all purchases are final, except in the cases below. We don't refund unused time, including time left on a subscription.

When we do refund

• A Package that doesn't work: if staff can't fix it after you report it, we refund it.
• When the law requires it: for example, under the consumer laws of your country.

PayNow, our payment provider, processes refunds to your original payment method.

If you're in the EU or the UK, a Package starts as soon as you pay, so your 14-day right to cancel ends once it's delivered. Your other legal rights aren't affected.

Subscriptions

You can cancel a subscription at any time from My subscriptions. Cancelling stops future payments, and you keep the perks until the end of the period you've paid for. It doesn't refund payments already made.

Bans

A ban for breaking the rules doesn't entitle you to a refund, and Packages don't work while you're banned. If an appeal succeeds, Packages that are still within their time are restored. Time that ran out during the ban isn't added back.

Closed servers

If a Server closes for good, Packages tied to it end without a refund or a move to another server, except where the law requires otherwise. Global Packages keep working on the Servers that remain.

Chargebacks

Opening a chargeback or payment dispute instead of contacting us gets the Steam account permanently banned from every RIP server.

Package not working

If a Package isn't working, open a ticket in our Discord or email [email protected] with your Steam name and order, and staff will look into it.

Contact

Questions about this policy: open a ticket in our Discord or email [email protected].